These Terms of Service govern your use of our hosting services. By using our services, you agree to comply with these terms. If you do not agree to these terms, please do not use our services. We recommend that you carefully review these terms before using our services. If you have any questions or concerns, please contact us.

The following activities are prohibited on our services:

• Illegal activities or content, including but not limited to, pirated software, malware, and phishing scams
• Spamming, including unsolicited email and bulk email campaigns
• Hosting of adult content or materials that are harmful to minors
• Hosting of copyrighted material without the proper authorization
• Use of our services for any activity that disrupts or interferes with our network or other customers' use of our services
• Utilising our services for any purpose other than those related to your server is not permitted; using the service for matters unrelated to the service is prohibited

We reserve the right to suspend or terminate any account that violates these terms, without prior notice or refund.

NOLAG SERVERS will not be liable for any damages, including but not limited to, loss of data, loss of profits, or any other damages arising from the use or inability to use our services, even if we have been advised of the possibility of such damages. Our liability to any customer will be limited to the fees paid for the services in question.

Customers agree to indemnify and hold NOLAG SERVERS harmless from any and all claims, damages, expenses, and liabilities arising from their use of our services, including any violations of these terms.

We reserve the right to modify these Terms of Service at any time without prior notice. Customers should periodically review these terms to ensure that they are aware of any changes.

Network SLA:

• We guarantee 100% network uptime, meaning that our network will be available and functioning at all times. If we fail to meet this guarantee, we will provide a credit of one hour of service for every hour of downtime experienced, up to a maximum of 100% of the monthly service fee. The credit value will be calculated based on the prorated cost of the affected service for the month.

Hardware SLA:

• We guarantee 99.9% hardware uptime, meaning that our servers and hardware components will be available and functioning at all times. If we fail to meet this guarantee, we will provide a credit of one hour of service for every hour of downtime experienced, up to a maximum of 100% of the monthly service fee. The credit value will be calculated based on the prorated cost of the affected service for the month.

To qualify for SLA credits, the client must report the downtime to our support team within 48 hours of the downtime occurrence. The client must provide evidence of the downtime, including but not limited to, traceroutes, ping logs, or any other diagnostic information.

The SLA credits will be applied to the client's account within 30 days of the downtime occurrence. SLA credits may only be used towards future payments for services provided by NOLAG SERVERS and may not be exchanged for cash.

Our SLA does not cover any downtime caused by scheduled maintenance, client negligence, client misconfiguration, third-party software or hardware, or any other factors outside of our control.

We reserve the right to modify this Service Level Agreement at any time. If you have any questions or concerns about our SLA, please contact our support team.

Our Fair Use Policy is designed to prevent any client from using an excessive amount of server resources that may adversely affect other clients. We reserve the right to take appropriate action in cases of excessive resource usage, including but not limited to, temporary suspension of the account, upgrading the client's plan, or charging additional fees.

We do not define specific usage limits for CPU, RAM, I/O, or Network usage, as the limits vary depending on the server and the client's needs. However, we will monitor server resource usage and take action if we believe a client's usage is excessive and impacting the performance of the server or other clients' services.

We understand that circumstances may arise where you may need to cancel or refund your service with us. Therefore, we have a refund policy in place to ensure that you are satisfied with your experience.

Refunds will be issued to clients who cancel their service within five (5) days of the service being provided. To be eligible for a refund, the client must submit a cancellation request through our ticketing system. Once the request has been received, we will process the refund within 10 business days. Refunds will be issued to the original method of payment.

Please note that refunds will only be issued for the remaining balance of the service. For example, if you purchase a 12-month service and cancel within five days, you will receive a refund for the remaining 11 months of service.

We reserve the right to deny refunds to clients who violate our terms of service or engage in fraudulent activity.

To cancel your service with us, you must submit a cancellation request through our ticketing system. We require a minimum of 48 hours' notice before the next billing cycle to process the cancellation request.

If you cancel your service before the end of the billing cycle, we will not issue a refund for the remaining balance. However, your service will remain active until the end of the billing cycle.

If you cancel your service after the next billing cycle has already started, you will be responsible for paying for the entire month. For example, if your billing cycle begins on the 1st of the month and you cancel on the 15th, you will still be responsible for paying for the entire month.

Please note that we reserve the right to suspend or terminate your service immediately if you violate our terms of service or engage in any fraudulent activity.